Emergency contacts
Essential numbers for Alston Moor residents.
Before a storm, open this website on your phone. Do it while you still have signal and power. Your phone then keeps a copy of the key pages – emergency contacts, hubs, what to do with no signal and Prepare – so they still open when the signal goes.
Tip: add the site to your home screen, and keep a paper copy of the numbers as well.
Power and utilities
Electricity North West – extra help
0800 195 4141Our electricity network. Join their free Priority Services Register if you rely on power for medical equipment or need extra help in a power cut.
Gas emergency
0800 111 999Free, 24 hours. Smell gas? Open doors and windows and do not use light switches.
Roads, trees and flooding
Fallen tree or flooding on a road
0300 373 3306Westmorland and Furness Highways Hotline, for problems needing urgent attention. If anyone is in danger – or a tree has brought down a power line – call 999.
Floodline
0345 988 1188Environment Agency flood warnings and advice, 24 hours. Textphone: 0345 602 6340.
Emergency services
Health
Minor injuries – Haltwhistle and Hexham
0344 811 8111Haltwhistle Community Hospital: 8.30am to 4.30pm every day (not for babies under 1). Hexham urgent treatment centre: 8am to 10pm. In snow, ring 111 before you set off.
Council
Westmorland and Furness Council
0300 373 3300Office hours and, for emergencies, outside office hours too.
Worried about an adult – out of hours
01539 768700Council adult social care, evenings and weekends. In office hours call 0300 373 3301.
Worried about a child – out of hours
0300 373 2724Council emergency duty team (the same number in office hours).
Farming
Animal disease – report it
03000 200 301Defra helpline. Report suspected foot and mouth or bird flu straight away.
Local support
Local emergency response
01434 647247Answered when AMERG is active – during an emergency or when the group has been called out. At other times it may not be answered. Only for local emergencies needing local support. NOT for 999 services or utility emergencies.
Alston Moor Food Bank
01434 647247The same number. Ring to be referred for food. An online service – no building to visit.
alstonmoorfoodbank.org.ukEmergency broadcasts
If mobile networks and landlines are down, tune in to BBC Radio Cumbria for local emergency updates.
Numbers checked against the official websites on 22 October 2026.
Note: If all phone lines are down, please go to your nearest emergency hub (Alston Town Hall, Nenthead Village Hall or Garrigill Village Hall) for information and help.