Weather warning in force LIVE2 Met Office weather warnings are in force for our area, including: Yellow warning of wind affecting North West England (5pm Sat 24 Oct to 9pm Sun 25 Oct). See the weather warnings below for details.Open Contacts on your phone now, so it is saved for when the signal goes.Updated 22 Oct 2026, 11:21am
Alston MoorEmergency Response Group

Help if you are vulnerable

For older people, disabled people, anyone unwell or on their own – and the people who care for them.

Need help now?

Tap a number to ring it.

Emergency – life in danger999Need a defibrillator? The call handler will tell you where the nearest one is and give you the code to open the box. You do not need training – it talks you through what to do. Medical advice, not an emergency111NHS, day and night. Power cut105Free, day or night. Local emergency line01434 647247Answered when AMERG is active – at other times it may not be answered. We are unpaid local volunteers, not a medical service. Worried about an adult – evenings and weekends01539 768700Council adult social care. In office hours: 0300 373 3301. Worried about a child0300 373 2724Council children's services, day and night. Need to talk to someone?116 123Samaritans. Free, day and night. Rather text?Text SHOUT to 85258Free, day and night.

Get ready before winter

Six things to do now. Each one is free.

  1. Join our Vulnerable neighbours list

    We check on you in a power cut or emergency. Join the list

  2. Join the Priority Services Registers

    You get extra help and updates when the power or water goes off. Join each one – they do not all share your details.

    Check if you can join

  3. Get a free home fire safety visit

    Cumbria Fire and Rescue check your home and may fit a smoke alarm. You can ask for someone else. Ring 0800 358 4777 (free).

  4. Have a care alarm or a phone you rely on?

    Most landlines move to digital by January 2027. A digital landline will not work in a power cut unless it has a back-up. If you have no mobile or no signal, ask your phone company for a battery back-up. Care alarms may also stop in a power cut – check with your alarm supplier. Read more on GOV.UK

  5. Cannot speak on the phone?

    If you are deaf, hard of hearing or cannot speak, you can text 999 – but only after you register. Text register to 999, then follow the reply. How it works

  6. Get cold weather health alerts

    A free email when cold weather could affect health. Useful for carers. Sign up

More advice: getting ready for emergencies if you are disabled or a carer (GOV.UK).

Money, food and keeping warm

Help with bills, heating oil and food, and warm places to go.

Carers and older people

Support for carers, and help to stay well at home.

“When the lights go out, neighbours matter most. A house with a lit window in the snow at night, beside fallen power lines. This winter, could you help? Any help counts. Sign up in a few minutes. Volunteer at amerg.org.”

Can you help?

“When the lights go out, neighbours matter most. This winter, could you help? Volunteer at amerg.org.”
(Say no any time. Your details stay private and are only seen by the volunteer group.)

Volunteer now